E911 Regulations


The Federal Communications Commission (FCC) has established a set of rules and E911 regulations that require interconnected VoIP service providers to deliver E911 services to their subscribers. Interconnected VoIP service providers connect the IP realm and the Public Switched Telephone Network (PSTN), allowing subscribers to benefit from increased efficiency by routing calls over the internet.

The E911 regulations established by the FCC are mandatory for all interconnected VoIP service providers, and are designed to protect the safety of VoIP users who expect that when they dial 911, emergency responders know exactly where they are and will quickly arrive on-scene. The Commission’s 911 rules can be found below in 47 CFR Part 9, Electronic Code of Federal Regulations (eCFR) and those specific to Interconnected VoIP services are found in Subpart D.

47 CFR Part 9, Subpart D

Subpart D—Interconnected Voice over Internet Protocol Services

Federal Regulation

In the Matter of Implementing Kari’s Law and Section 506 of RAY BAUM’S Act (PS Docket No. 18-261), Inquiry Concerning 911 Access, Routing, and Location in Enterprise Communications Systems (PS Docket No. 17-239), and Amending the Definition of Interconnected VoIP Service in Section 9.3 of the Commission’s Rules, (GN Docket No. 11-117); Report and Order, adopted: August 1, 2019, released: August 2, 2019; FCC 19-76.


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